Hi! I am Aradhana

I am a Technical Program Manager

And help teams succeed


I love building high performing teams and help businesses by
spearheading strong program management.




Companies I worked for




20+
Projects
15
Teams
5
Countries


Work


Projects I worked on

Platforms: Backend Services for Web, Mobile & CTV devices

Max.com | US Launch - Biggest streaming platform in US

Responsible for driving the integration of 2 platforms - www.hbomax.com and www.discoveryplus.com, into one platform. Led multiple programs end-to-end for backend services that ensured seamless registration and login journey for affiliate partner users to the new platform. Collaborated across engineering, SDK, clients(android,iOS), product and partner teams to ensure successful migration of 16million users from legacy platforms to new platform. Drive the OKR and KPI reporting, scrum ceremonies, technical design discussion and trade-offs, release management, and post launch support.

Tools: Databricks, JIRA, Confluence, Trello, Excel, Smartsheet, Lucid Charts, GitHub, Pagerduty
Technology: Go lang, React.js, Microservices, AWS, SQL, Grafana, Kibana


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Platforms: Backend, SDK, Web/Mobile Clients

Max.com | Platform - Unified Subscriptions for Affiliates

Orchestrated the end-to-end development and launch of a unified subscription model, fostering collaboration among cross-functional teams including frontend & backend. Leading the design phase with engineers, oversaw API development and rigorous testing. A phased release plan, prioritizing stability, ensured success for over 400 partners. Improved project efficiency by introducing streamlined communication channels that connected key stakeholders, C-suite executives, and teams across three timezones. This holistic approach epitomized my dedication to delivering results through meticulous planning & teamwork.

Tools: Databricks, Looker, JIRA, Confluence, Trello, Excel, Smartsheet, Lucid Charts, GitHub, Pagerduty
Technology: Go lang, React.js, Microservices, AWS, SQL, Grafana, Kibana


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Project: Strategic Leadership in Support and Development Programs

Asana - ITSM

Oversaw end-to-end management of support and development projects, handling a substantial budget and a diverse cross-functional team across on-site and offshore locations. My leadership extended to the successful implementation of ITSM processes, streamlining technical operations and improving customer request efficiency. Meticulous analysis and reporting of support metrics led to a noteworthy reduction in mean time to resolution (MTTR), significantly enhancing the overall support quality. I exceeded process adoption targets through effective change management, fostering cross-functional alignment and collaboration. This strategic approach involved central governance cadences, the use of shared reporting dashboards, and regular meetings.

Tools: Snowflake, Marketo, Salesforce, Tableau, Asana, G-Suite, Trello, Excel, Slack Web Hooks
Technology: SQL, React.js, Python, REST APIs


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Platforms: Website, iOS App, Android App

Kaodim - Biggest services marketplace across SouthEast Asia

Responsible for program management and led the 2pod structure team working towards business directions with clear goals. Managed Scaled Agile processes (Scrum & Kanban) across engnieering team including operations and marketing stakeholders, setting team goals and KPIs, helping team to achieve high performance by optimizing processes amd maintaining happiness index. Shared vision across all divisions (Product, Engineering, Operations, Marketing) by providing timely updates, visible metric dashboards and regular agile workshops.

Tools: JIRA, Pivotal tracker, Confluence, Trello, Excel, Crashylytics, Slack Web Hooks, Stripe & iPay88, Amplitude
Technology: Ruby on Rails, React.js, iOS & Android native, Kotlin (Android)


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Clients: Loreal, Crocs, Del Monte etc.

Short-Form Video Platform enabling brands to increase sales

Led the entire project from hiring 6+ member team and people management to successful program management of CIM-olapic. Accountable for setting Kanban framework to achieve 2 day delivery with focus on maximizing WIP stream, reporting metrics to stakeholders and all stages of project management beginning with project definition (budget, timeline, scope) to project design (user stories, wireframes, prototypes, design) to project execution (development, QA). Conducted workshops for scrum and agile for new and existing engineering teams as Agile coach.

Tools: JIRA, Trello, Slack, Zoom, Excel, Google Surveys, Google Analytics
Technology: Adobe Creative Cloud, Photoshop




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Domain: Font, Ecommerce, B2B & B2C

Linotype - Biggest Font library in Germany

Build and manage the engineering teams across India, Nepal, Germany & Chicagos. Responsible for people management and project management by implemeting scrum and agile methodologies to seamlessely deliver quality product releases, managing stakeholders in global locations while workin on product roadmap, creating user stories, sprint plannings and timely sprint reviews. Responsible for change and risk management throughout the project lfie cycle. Released features like mobile and multilingual website, One click payment, subscription model and UX enhancements.
Tools: JIRA, Slack, Zoom, Excel, Google Analytics, Google tag manager
Technology: PHP, Jquery, Widgets, Multi-lingual, CDN, Apache



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Domain: Healthcare, Community & B2C

Help-full - A little help, a lot of joy

Bridging gap between technical team and business team by translating business requirement to technical specifications. Responsible for project requirement gathering, creation of user stories, acceptance criteria and system flow diagrams. Managing scrum processes, developing goals and KPIs by keeping focus towards business priorities. Working closely with design and business teams using design thinking to develop best user experience. Help-Full is a place where people of all ages give and get help, share skills and talents, and enjoy each other’s company. Identifies process improvements across the team to continuously improve overall project management support.

Tools: Trello, Slack, Zoom, Excel, Figma
Technology: PHP, Jquery, Angular JS, CDN, Apache



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Products: Myfonts, Spark, iType, M-kit

Monotype - Largest font library & brand

Lead the migration of old website from ASP.NET to Umbraco CMS as well as incorporate digital design language by moving to modular structure. Accountable for managing entire lifecycle of the project including requirements gathering, system design and architecture, scrum process and release plans. Prepare and conduct user interviews, recording detailed feedback into product lifecycle. Ensure the quality and delivery of project SLA’s by partnering with cross-functional teams across engineering, DevOps and backend teams, and incorporating shared stakeholder vision into roadmap by spearheading processes across design, product and marketing teams.
Integrations: Marketo, Salesforce, NewRelic
Platforms: Jquery, ASP.NET, Apache, Amazon AWS



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Domain: Ecommerce, AI, ML, B2C

Your Pocket Stylist - Personalized AI fashion stylist

Conceptualize the idea of ‘Your Pocket Stylist’, a lifestyle application that provides personalized recommendations based on artificial intelligence using user’s preferences, taste, social interactions, social fashion trends and their physical wardrobe turned online. Developed business case, team structure and project plan, sample Entity relationship diagram. This is an idea at concept level with enough secondary research and business research done needed at this level. Various models and tools were used to drive EBTIDA and business drivers as well as value analysis to derive customer values.
Tools used: Excel,Gsuite, Mural, Whimsical, Lucidchart
Models: Business canvas model, SWOT analysis, Goals Grid, PEST analysis



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More Projects on LinkedIn
"Agile is a mindset. You coach teams right, and they deliver high value products."

Resume


Work

Warner Bros. Discovery • Technical Program Manager

JAN 2022 - PRESENT / San Francisco, California

Led the successful launch of max.com by integrating 400+ US partners through five cross-functional programs, resulted in seamless onboarding for 16 million affiliate users on a microservice-based backend platform. Improved revenue recognition accuracy through a unified affiliate subscription model. Led end-to-end platform integration with databricks from producing PRDs, Epics, user stories to coordinating with cross-functional teams and oversee the development, verifying the solution with engineers and post-launch support.


Asana • Technical Program Manager

OCT 2020 - DEC 2021 / San Francisco, California

Led comprehensive support and development programs with substantial budget and cross-functional teams. Implemented ITSM processes for efficient customer support. Achieved significant mean time to resolution reduction through metrics analysis. Surpassed process adoption targets ahead of schedule via effective change management. Fostered program optimization through cross-functional collaboration and streamlined governance.


Kaodim • Program Manager

JAN 2017 - FEB 2019 / Kuala Lumpur, Malaysia

Built & develop 15+ personnel Engineering team for Web & mobile apps with program management across 4 countries. Maximizing business value with scrum (later Kanban) by establishing 2 POD structure, including CI/CD and streamlining processes across company


Monotype • Engineering Program Manager

FEB 2015 - JUL 2017 / Noida, India

Established 4 cross-platform project teams across 3 countries.

  • Olapic (CIM): Setup in-house team of 6+ animators / designers across India and NY. Generated $1.2M ARR, resulted in 60% reduction in clients’ production costs and 2X engagement on campaigns. Established 2-day release cycle using Kanban, 60% reduction in release time
  • Linotype & Monotype.com: Setup new teams for linotype.com & monotype.com (5+) in India & Germany, resulted in removal of the outsourced agency. Migrated to new technologies and product upgrades by coaching teams in technical decisions. Established strong scrum processes and communication channels in product & engineering teams across 3 countries, resulted in frequent quality releases.


Past Work • Engineering Manager

JUNE 2007 - JAN 2015 • NOIDA, INDIA
  • HCL Technologies (Engineering Manager, 3.5 years): Developed 9+ personnel web engineering team, orchestrating internal and vendor projects for timely delivery. Oversaw end-to-end development, including CMS migration, alumni portal, and digital marketing, utilizing Linux, Drupal, MySQL, PHP. Managed partner/vendor relationships, including RFPs, negotiations, and project deliveries.
  • Srijan Technologies (Senior developer, 4 years): Project architect and senior developer for client projects, worked on Drupal, PHP, MySQL, jQuery for award winning mid-size to small websites. Handled end to end migrations from different platforms to Drupal CMS.


Notables

Leadership @ Warner Bros. Discovery

Member of the leadership team in Identity space to take strategic and business decisions for affiliate users & platform development.


Leadership @ Monotype

Member of the core leadership team to take strategic and business decisions in Monotype India.


Certifications

- CSM - ScrumAlliance
- CSPO – ScrumAlliance
- Usability Analyst - HFI


Agile Coach

Coached tech, operations and marketing teams for Scrum / Kanban in Monotype & Kaodim.


Skills

Program

Agile methodologies, SDLC, Risk & change management, Team building & mentoring, Stakeholder engagement.


Product & Tech

Software Architecture, Data analysis, Databases, OAuth, Big Data, Wireframing, Usability testing, Product strategy


Tools

AWS, Google Analytics, SQL, Tableau, Databricks, Smartsheet, HTML/CSS, jQuery, Python, JIRA, Trello, Asana,Confluence



Education

Golden Gate University (2019-2020)

Masters in IT Management | GPA 3.8

XLRI Jamshedpur (2012-13)

Post-grad cert in Business Management

Punjab Technical Univ (2003-07)

Bachelor of Technology in Computer Science Engineering


Download Resume

Blogs & Publications


My thoughts on Leadership, Teams and Agile

How can project managers better adapt to the times of social distancing & lockdowns

These times are tough, especially for the fact that it is not welcomed and everyday news makes it difficult to keep the focus on the good.


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SCRUM Workshop by Aradhana Sharma, Kaodim’s Scrum Master

Scrum is a lightweight framework designed to help small, close-knit teams of people develop complex products. This is not designed for technology only, you can use scrum...


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What did I learn from Informational Interviews?

These interviews are a little different from traditional interviews where the purpose is not hiring or selling your profile but to get information about their “experience”.


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About




I believe in thinking empathetically and leading humbly. Strong processes, transparent communication and goal oriented execution are the three pillars I value for high-performing teams.

I am a Program Manager and Agilist with 9+ years of experience. I have worked with diverse teams across different geographies (US, Germany, Malaysia, India, Nepal) in projects ranging from e-commerce, marketplace, customer support to brand engagement and corporate marketing. In my experience of building 5 teams, right from hiring, coaching, process setup and management, taught me a lot about people, talent and stakeholder management. I know when to look at the bigger picture and when to give attention to details. As a servant leader, my focus is to utilize the proven frameworks to enhance team performance and keep them on critical paths of the projects.

I have worn many hats, including that of a developer, technical manager, project manager, program manager, social media manager and agile coach. I believe we all have unique talent which thrives in healthy cultures. On the technical front, I have worked hands-on with SQL, web and cloud technologies (AWS, PHP, Python, jQuery, Apache). I am an amateur business analyst and well versed with basic business intelligence model including data collection, integration, analysis and visualization.

Beyond work, you can find me spending time in reading, in gym, doing yoga and listening to podcasts. I enjoy the experiences that allow me to push my limits, including solo travels, scuba diving, meeting diverse people and learn different cultures.

Let’s get in touch!

Email Me






My reading list